- What does utellus offer to supplier organisations and companies ?
- utellus allows an organisation to protect its market share by dealing with its
consumers’ issues and complaints, restoring their goodwill before they go to
competitors. The structure of the feedback an organisation gets is specifically
designed to identify both the issue and potential resolution for the consumer,
as well as performance improvement suggestions from the consumer. utellus also
provides verification of Key Performance Indicators (KPI’s) and can Benchmark
Customer Service performance so each organisation can see how well it delivers
against others in the same market.
- What does it cost ?
- For FREE, we provide you with a single login (per organisation) to our Secure
Supplier Portal through which you can view the feedback and complaints that
customers make via utellus about your organisation and its services.
- How do i add my organisation to utellus ?
- You can register your organisation's information for inclusion in the list of organisations on utellus yourself on our
Supplier Registration Page. Once you have done this we will
email you a login to the Secure Supplier Portal.
- What are the FREE benefits of using utellus ?
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- State-of-the-art customer service communications system for feedback and complaint resolution
- Internal benchmarking information about your organisation's customer service performance
- Regulatory compliance due to retention of all customer service communications for 24 months
- Full audit trail of all customer service communications to allow easy review / appeals process / disupte resolution
- What additional benefits are available for subscribers ?
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- Multiple staff logins and permissions
- Design and configure your own questions and questionnaires
- Additional benchmark information and performance data
- Access to our advanced reporting service and report customisation service
- Questionnaires can be customised with your own branding and logo
- Retention of communications securely for 6 years
(so long as you remain a subscriber) providing enhanced compliance protection
Please go ahead and call your utellus account manager now to discuss the benefits of
subscribing in more detail.
- What security features are implemented to protect our data and the customers identity ?
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At utellus, we take security very seriously.
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The utellus website is implemented using SSL (https) 128 bit encrypted pages for
all pages that require a customer to provide any personal information, logins or
passwords. We never transmit passwords or confidential information by email.
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Our sites are hosted by a secure hosting provider in a secure data centre and
our databases store password information in a secure non-reversible hash format
so that they can't be extracted.
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Our Secure Supplier Portal which is used by supplier organisations to respond to
feedback cases is full SSL (https) 128 bit encrypted throughout. Both the site
and the portal log a full audit trail of all actions taken on the site and
record IP addresses for all sessions.
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The Secure Supplier portal does not allow self-registration; staff must be added
manually by pre-authorised representatives of the organisation. The portal does
not permit staff to see information expect in relation to their own organisation
and services.
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In order to minimise any risk of attack, the customer facing site and secure
supplier portal are implemented on entirely separate websites and IP addresses.
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Our servers operate anti-virus software and are operated behind two tiers of
firewall.
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