- Privacy Statement
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utellus Limited is committed to safeguarding and protecting your privacy online.
The Data Protection Act 1998 prohibits your personal information from being
disclosed without your express consent. The following statement describes how we
use the information collected as part of our service to you:
- What information we collect about you
- how we collect the information
- what we do with that information
- when we contact you
Please take a moment to read them so that you may be fully informed about our
policies. Your attention is drawn to the potential lack of security and
confidentiality when using e-mail for communication and the risks that may be
incurred in dealing with matters which are of a particularly sensitive or
confidential nature. Please note that no electronic transmission of data using
the internet can be completely secure and so despite our best efforts we are
unable to ensure or warrant that any information you send to anyone as a result
of this service is secure. This website contains links to other websites -
utellus Limited is not responsible for the privacy practices or content of these
websites.
- What information we collect about you
-
- who you are
- optional personal information
- the details of any feedback you may have
- what you do on our site
In order to use our service, you must register and supply basic
identification data: valid email, name, password, address, etc. We require this
as a safeguard against abuse of our facility.
In order to submit feedback,
registered users may be asked to supply additional personal identification data
in the feedback form: for example - customer name, customer number, invoice
number, address, etc. We require this so that the organisation to whom you are
sending feedback can identify you, investigate your feedback and can confirm
that they are able to respond to you in line with their own Data Protection
Policies.
- How we collect this information
-
Some of the data is supplied to us by the user, during registration and during
completion of a feedback questionnaire. Other data we gain using log analysis software
and by using technology such as cookies*.
- who you are - supplied by user during registration
- Details of any feedback - supplied by user by filling in a feedback form
- specific data in respect of your account with a company - supplied by user by
filling in a feedback form
- what you do on our site - supplied by cookies* and by log analysis software
- optional personal information - supplied by you during registration
Users provide us with their identification data when registering for the
service. Users can amend or access their personal details at any stage through
the “Member Center” section of the site. If at any time a user wishes to erase
their information completely from the site they should send an e-mail to
info@utellus.co.uk
* Cookies - A cookie is a piece of data stored on the user’s hard drive containing some very basic information
about the user. Cookies help us track the activity on our site. They also enable
the site to recognise the user when revisiting to simplify the sign-in process.
- What we do with your information
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As part of the feedback process we will provide such personal details that you
have entered to the organisation to whom you are complaining in order for that
organisation to be able to communicate with you. Otherwise the personal
information we collect is not shared with any third parties without your express
permission or if required by law. We will provide
numerical/geographical/categorical/statistical data related to feedback to third
parties but these do not include any further personal information other than on
an aggregated basis (e.g. 42% of feedback came from the South East).
We do not give e-mail lists to any third party although we may use lists on
behalf of third parties where express permission has been given during the
registration process for the purpose of research. At all times an option to
unsubscribe from any future e-mails of this nature will be provided.
Tracking information related to usage of the site is used to provide us with a
better understanding of the visitors’ use of the site allowing us to improve and
focus the site on the areas of most interest. We also use this information in
describing the activities of our site to third parties. We may use some
aggregated data but will never reveal personal information in this context.
- When we contact you
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utellus Limited will contact you after you have sent feedback to an organisation
in order to remind you that feedback has been provided, to update you on the
progress of a piece of feedback, to give you an opportunity to update the
progress of your feedback on our site and for us to be able to provide you with
options. Such e-mails are only sent when we feel it is relevant and some time
after the original feedback was provided.
utellus Limited may contact you for research purposes only if you have given
your express permission during the registration process. Otherwise we reserve
the right to contact you in the event of a query arising from your use of the
site.
All staff at utellus Limited are informed of our privacy policies. Should the
policies change in any way they will be published on this page so you should
check back here regularly.
utellus Limited ensures, as far as is reasonably possible, that security
measures are taken to protect personal data. These include safeguards against
unauthorised access to data and safeguards against physical damage (i.e.
backups).
If you have any questions or concerns about our privacy policies, please do not
hesitate to contact us:
utellus Limited
Bank House
225 City Road
Cardiff
CF24 3JD
Email: info@utellus.co.uk
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