Welcome to utellus, the site that is revolutionising customer service

What do we do?

utellus™ submits your customer service complaints and positive comments to organisations on your behalf. utellus automatically keeps both sides informed of progress so there's no excuse for poor service.

How do I start?

It’s easy, just search for the organisation using the search box on the right, click Go and then complete the questionnaire to provide your complaint or positive feedback.

What does it cost?

Nothing. utellus is free to use and completely independent. We don’t share your personal information with anyone and we don’t carry advertisements or sponsorship. Read our privacy policy.

I’m a supplier organisation, not a consumer

There’s no charge to be on our database and get closer to your customers. Additionally, we can provide you with benchmarking information and statistics from utellus to help improve your customer service. Please read our information for supplier organisations or if you're already with us, login to the Secure Supplier Portal.

I love utellus, but I don't live in the UK!

We want to hear from you. We believe that local markets are best addressed by local people, so let's talk about running utellus in your country.